The role at a high level:

  • You will play a key role in ensuring Digital Transformation projects meet objectives on time and budget by increasing employee adoption and usage.
  • You will be working within the technical division of CloudSource that delivers innovative software solutions that are enabled by Microsoft Dynamics 365, Power Platform & Azure services.
  • You will collaborate with project teams to customise, develop, integrate, and extend Dynamics 365 CE and PowerApps to meet client requirements.
  • Work with technology and design teams to support your client projects – including identifying challenges on the horizon and supporting continuous improvement.


  • Lead the client requirements gathering process through stakeholder engagement, definition and analysis of the business and functional requirements, resulting in an improved process enabled through cutting-edge technology.
  • Advise on improvements to client business processes and enhancements based on best practices.
  • Be the main point of contact for the client in the assigned process area across the lifecycle, including design, documentation, testing, training, and support.
  • Encourage and contribute to client strategies and roadmaps to further enhance the usage of Microsoft technologies.
  • Relay design requirements to the development team.
  • Ensure Microsoft Dynamics 365 is correctly configured to meet client expectations.
  • Responsible for authoring and production of high-quality Functional documentation such as user stories, acceptance criteria, workshop materials and business process maps.
  • Document and lead knowledge transfer.
  • Run user training sessions and create support materials.

Experience and skills:

  • 5+ years’ experience working as a Functional Consultant across several industry sectors.
  • Current Professional Certifications, preferably Microsoft Dynamics 365 and Power Platform.
  • Excellent communicator, both written and verbal, ability to effectively communicate at all levels, internally and externally.
  • Commercial awareness with a commitment to delivering maximum return on investment for our clients.
  • Ability to inspire, motivate and encourage team members and clients.

CloudSource is an equal-opportunity employer committed to fostering a diverse and inclusive company culture. We do not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Join us in creating a supportive and empowering workplace where everyone can thrive.

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