The role at high level:
- You will play a key role in ensuring Digital Transformation projects meet objectives on time and on budget by increasing employee adoption and usage
- You will be working within the technical division of CloudSource that delivers innovative software solutions that are enabled by Microsoft Dynamics 365, Power Platform & Azure services
- You will collaborate with project teams in customising, developing, integrating, and extending Dynamics 365 CE and PowerApps to meet client requirements
- Work with technology and design teams to support your client projects – including identifying challenges on the horizon and supporting continuous improvement
Responsibilities:
- Lead the client requirements gathering process through stakeholder engagement, definition and analysis of the business and functional requirements resulting in an improved process enabled through cutting-edge technology
- Advise on improvements to client business processes and enhancements based on best practice
- Be the main point of contact for the client on the assigned process area across the lifecycle from design, documentation, testing, training and support
- Encourage and contribute to client strategies and roadmaps to further enhance the usage of Microsoft technologies
- Relay design requirements to the development team
- Ensure Microsoft Dynamics 365 is correctly configured to meet client expectations
- Responsible for authoring and production of high-quality Functional documentation such as user stories, acceptance criteria, workshop materials and business process maps
- Document and lead knowledge transfer
- Run user training sessions and create support materials
Experience and skills:
- 5+ years’ experience working as a Functional Consultant across several industry sectors.
- Current Professional Certifications, preferably Microsoft Dynamics 365 and Power Platform
- Excellent communicator, both written and verbal, ability to effectively communicate at all levels, internally and externally
- Commercial awareness with a commitment to delivering maximum return on investment for our clients
- Ability to inspire, motivate and encourage team members and clients