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Citizen Centric Processes

Supporting public service leaders to increase operational performance through automation and innovative technologies.​

Citizen Centric Processes

Microsoft Dynamics 365 CE is a cloud hosted Software-as-a-Service (SaaS) customer relationship management (CRM) solution that enables organisations to deliver a digitised citizen and stakeholder experience, manage line of business data and communicate more effectively.

Dynamics 365 CE can help reduce costs and increase operational performance by organising and automating business processes that nurture customer relationships and satisfaction across all interactions.

CloudSource consultants are experienced in Dynamics 365 projects that utilise a data first approach to innovative technology such as AI, Machine Learning, Real-time Big Data analysis and more that can transform your organisation.

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Microsoft Dynamics 365

Citizen and Stakeholder Pipeline Management and Onboarding

Microsoft Dynamics 365 smarter intelligence enables your team to get recommendations and guidance at every stage of a pipeline process, allowing them to stay focused on moving process forwards.

With the utilisation of Microsoft Dynamics 365, you foster strong relationships with authentic and personal engagement, connecting with the right citizen or stakeholder to personalise the on-boarding process by utilising powerful analytics and dashboards giving citizens and stakeholders a unique and fulfilling experience.

Citizen and Stakeholder Pipeline Management and Onboarding
Citizen and Stakeholder Retention and High Service Levels

Citizen & Stakeholder Retention and High Service Levels

Dynamics 365 CE enables you to retain citizens and stakeholders by engaging with them on any device or channel, delivering a fast and personalised service. By utilising intelligent process guides within the Microsoft Dynamics 365 customer service module, you exceed citizen and stakeholder expectations while gaining insights from every interaction.

You continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.

Citizen & Stakeholder Communication

Dynamics 365 provide the best opportunities to nurture citizen and stakeholders based on their interactions across email, mobile, social media, custom channels, and in-person touchpoints.

You can reach citizen and stakeholders through digital channels and in-person interactions across marketing, sales, and service or engage them in their preferred channels and timing using AI-driven recommendations.

Citizen and Stakeholder Communication
Field Service

Field Service

Field Service ensures consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there is a problem by remotely detecting and resolving issues before they become a problem using Internet of Things (IOT) sensors.

The IOT data thresholds can be configured to trigger business process anywhere on the Azure and Dynamics 365 platform for a seamless and fully integrated solution.

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