SECURING THE FUTURE: A STRATEGIC VISION FOR SAFE AI AND INNOVATION BY UK GOVERNMENT

The rapid evolution of Artificial Intelligence (AI) marks a pivotal shift, positioning the UK at the forefront of a technology that enhances productivity and elevates public service delivery. This landscape necessitates an agile approach to today’s AI applications and a visionary outlook for a future enriched by advanced, accessible AI technologies. It’s about crafting a […]

Posted on Feb 8 2024 by Ozlem Kilavuz

TRANSFORMING PUBLIC SECTOR ENGAGEMENT: ADOPTING DIGITAL CONTACT CENTRES IN 2024

As digital transformation reshapes the public sector in the UK, the focus on contact centres grows. Embracing a digital-first strategy has become crucial for organisations surpassing evolving digital expectations as the citizens demand versatile and efficient engagement channels. In 2024, the focus should be streamlining processes and boosting efficiency, ensuring the UK government is well-prepared […]

Posted on Jan 16 2024 by Ozlem Kilavuz

TRANSFORMING CONTACT CENTRE EXPERIENCE FOR AGENTS & CITIZENS

In a world where citizens are increasingly looking for diverse and efficient ways to engage, public sector organisations are compelled to keep pace with technological advancements and adopt a digital-first approach to exceed today’s digital expectations. We’re at the brink of a revolution with digital contact centres, which redefine public sector communication and elevate the […]

Posted on Dec 8 2023 by Ozlem Kilavuz

BRIDGING THE DIGITAL SKILLS GAP IN THE UK PUBLIC SECTOR

BRIDGING THE DIGITAL SKILLS GAP IN THE UK PUBLIC SECTOR

As the world embraces new technologies and artificial intelligence (AI), it’s crucial for the public sector to stay ahead of the curve and deliver the most performant, efficient and citizen-centric services. But in the rapidly evolving digital landscape, the UK public sector faces its biggest challenge – the digital skills gap. Based on the report […]

Posted on Nov 9 2023 by Ozlem Kilavuz

EMBRACING THE FUTURE: AI REVOLUTIONISING THE WAY WE WORK

EMBRACING THE FUTURE: AI REVOLUTIONISING THE WAY WE WORK

In today’s rapidly evolving technological landscape, Artificial Intelligence (AI) has emerged as a powerful ally, significantly influencing how we approach work. Advancements in AI technology have enabled ground-breaking solutions, shaping new ways of working and accelerating productivity across all industries, including the UK public sector. The potential of AI to revolutionise our work environments is […]

Posted on Oct 5 2023 by Ozlem Kilavuz

PUBLIC SERVICE DATA LIVE: KEY TAKEAWAYS

PUBLIC SERVICE DATA LIVE: KEY TAKEAWAYS

As UK public sector organisations embrace their digital transformation by eradicating their technical debt, they now have access to richer data than ever. The question now is how they can enhance this data and gain insights quickly and efficiently to empower them to make more effective data-driven decisions. For many, weaving AI into the strategy […]

Posted on Sep 26 2023 by Ozlem Kilavuz

UNLEASHING DATA & AI TO REVOLUTIONISE PUBLIC SERVICES

UNLEASHING DATA & AI TO REVOLUTIONISE PUBLIC SERVICES

In the realm of the UK government, data has emerged as a potential asset that drives policy-making, service delivery, and overall governance. Using data enables informed decision-making, enhances operational efficiency, and fosters transparency. However, the UK public sector faces multifaceted challenges concerning data.   Data quality and interoperability concerns arise due to legacy systems and […]

Posted on Aug 22 2023 by Ozlem Kilavuz

AI-POWERED UK PUBLIC SERVICES

AI-POWERED UK PUBLIC SERVICES

The AI revolution, spearheaded by the latest generative models, represents a critical opportunity for UK public services. Citizens’ expectations for an efficient, coherent, and streamlined digital experience will require transforming legacy technologies and infrastructure to integrate intelligent tools that will innovate existing processes and experiences.   To meet this challenge and mitigate their technical debts, […]

Posted on Aug 1 2023 by Ozlem Kilavuz

INNOVATIONS IN PUBLIC SECTOR: TRANSFORMING THE CITIZEN & EMPLOYEE EXPERIENCE

INNOVATIONS IN PUBLIC SECTOR: TRANSFORMING THE CITIZEN & EMPLOYEE EXPERIENCE

In recent years, the UK public sector has been on a transformative journey, embracing innovation and technology to enhance citizen services and improve the overall employee experience. By leveraging cutting-edge solutions and adopting a citizen-centric approach, government departments, agencies, and regulators are striving to create a more efficient, transparent, and accessible system that meets the […]

Posted on Jul 25 2023 by Ozlem Kilavuz

INNOVATION FOR BETTER REGULATION

INNOVATION FOR BETTER REGULATION

The UK Regulatory Bodies have been under increased pressure to adapt to changing public needs and not just digitally transform their operations but to improve agility and speed to provide future-proofed regulatory services. They are encouraged to explore innovative approaches and technologies to deliver better outcomes and experiences for UK citizens.   The action plan […]

Posted on Jun 29 2023 by Ozlem Kilavuz

UNLOCKING DIGITAL REGULATION – KEY TAKEAWAYS

UNLOCKING DIGITAL REGULATION – KEY TAKEAWAYS

Transforming UK Regulatory Services   Following the changes to UK regulatory responsibilities, the urgency of digitally transforming regulatory services, business operations and designing a new, future-proofed organisation is becoming more important than ever. But are the UK regulatory bodies well-equipped to adapt to changing needs and transformational challenges?   Last month in London, we got […]

Posted on Jun 15 2023 by Ozlem Kilavuz

UNLEASH INNOVATION TO UNLOCK DIGITAL REGULATION

UNLEASH INNOVATION TO UNLOCK DIGITAL REGULATION

Innovation and technology megatrends influence every aspect of our lives in this increasingly digitalised world. They revolutionise the global landscape, presenting abundant opportunities as well as critical challenges, creating digital disruptions. UK citizens’ growing digital expectations are placing immense pressure on public sector organisations to improve agility and provide connected and innovative citizen experiences. Are […]

Posted on May 22 2023 by Ozlem Kilavuz

INNOVATION – A CATALYST FOR DIGITISING REGULATION

INNOVATION – A CATALYST FOR DIGITISING REGULATION

Digital regulation is now the most pressing priority for UK regulatory bodies as this will enable them to harness the immense potential of digital technologies, mitigate the risk of technical debt and accelerate the journey to a future-proofed organisation. Adopting the latest technologies in various sectors improves productivity and turbocharges growth, which is why the […]

Posted on Apr 25 2023 by Ozlem Kilavuz

Innovation: Addressing Digital Challenges in the UK Government

Innovation: Addressing Digital Challenges in the UK Government

The digital expectations of public services by UK citizens have grown exponentially, and that has presented the most critical challenges that UK public sector organisations are facing. Our government is now pressured into exploring innovative solutions to meet these demands, as citizens expect a coherent digital experience no matter where they are and what they […]

Posted on Mar 17 2023 by Ozlem Kilavuz

GOVERNMENT DEPARTMENT CHANGES AND ESSENTIAL REGULATION

GOVERNMENT DEPARTMENT CHANGES AND ESSENTIAL REGULATION

Earlier this month, the UK government published a new policy paper and announced the changes in key departments to set a vision to build a better future for UK citizens.   Based on the new reform mission, The Department for Science, Innovation, and Technology will focus on positioning the UK at the forefront of global […]

Posted on Feb 23 2023 by Ozlem Kilavuz

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