Transforming the User Experience: AI-Powered Secure Portals with Power Pages

Many organisations face mounting challenges, such as ageing infrastructure, due to rising digital expectations. This creates immense pressure on businesses to optimise resources and enhance service delivery. As a result, many organisations have turned to Microsoft’s Power Platform to generate better value with proactive insights, build agile business processes, and enable always-on services, allowing them […]

Posted on Jun 4 2024 by Ozlem Kilavuz

THE ROLE OF AI IN ENHANCING GOVERNMENT OPERATIONS

Artificial intelligence (AI) is increasingly important across society, especially with advances in generative AI. Its integration into public services not only promises substantial transformations but also raises significant risks and concerns. AI applications in the public sector are diverse, from enhancing internal processes and supporting decision-making to advancing research, monitoring, and direct public engagement.   […]

Posted on May 9 2024 by Ozlem Kilavuz

Key Principles for Responsible AI Initiatives Within Public Sector

AI presents a significant opportunity for government organisations to enhance service delivery. By integrating generative AI, public sector organisations can revolutionise citizen services, boost operational efficiency, and fulfil the evolving expectations of citizens and businesses. It is already empowering organisations to address society’s most pressing challenges, driving innovative solutions to improve people’s lives.   Transformative […]

Posted on Apr 30 2024 by Ozlem Kilavuz

Innovation 2024: Shaping the Future of Public Sector with Data and AI

Innovation 2024: Shaping the Future of Public Sector with Data and AI

The Innovation 2024 event at Excel London brought together over 3,000 public sector executives and civil servants, igniting discussions on transforming business operations through innovation. At CloudSource, we were honoured to be part of this dynamic event, engaging in insightful conversations that underscored the pivotal role of innovation in reshaping public services.   Data and […]

Posted on Apr 18 2024 by Ozlem Kilavuz

THE UK’S FRAMEWORK FOR RESPONSIBLE AI REGULATION

THE UK’S FRAMEWORK FOR RESPONSIBLE AI REGULATION

Artificial intelligence (AI) in the UK is thriving. On 6th February 2024, the UK Government disclosed its much-anticipated response to the previous year’s White Paper consultation on AI Regulation. The Government’s “pro-innovation” approach, spearheaded by the Department for Science, Innovation and Technology (DSIT), follows the original proposals that are principles-based, non-statutory, and applicable across various […]

Posted on Mar 30 2024 by Ozlem Kilavuz

SHAPE THE FUTURE OF PUBLIC SERVICES THROUGH INNOVATION

SHAPE THE FUTURE OF PUBLIC SERVICES THROUGH INNOVATION

The surging digital expectations of the citizens have driven public service delivery into a new era, challenging government organisations to harness innovative technologies and strategies. This demand for seamless, future-proofed services has become a priority for public sector entities, underlining the need for a transformation that aligns with digital expectations. The UK government aims to […]

Posted on Mar 12 2024 by Ozlem Kilavuz

SECURING THE FUTURE: A STRATEGIC VISION FOR SAFE AI AND INNOVATION BY UK GOVERNMENT

SECURING THE FUTURE: A STRATEGIC VISION FOR SAFE AI AND INNOVATION BY UK GOVERNMENT

The rapid evolution of Artificial Intelligence (AI) marks a pivotal shift, positioning the UK at the forefront of a technology that enhances productivity and elevates public service delivery. This landscape necessitates an agile approach to today’s AI applications and a visionary outlook for a future enriched by advanced, accessible AI technologies. It’s about crafting a […]

Posted on Feb 8 2024 by Ozlem Kilavuz

TRANSFORMING PUBLIC SECTOR ENGAGEMENT: ADOPTING DIGITAL CONTACT CENTRES IN 2024

TRANSFORMING PUBLIC SECTOR ENGAGEMENT: ADOPTING DIGITAL CONTACT CENTRES IN 2024

As digital transformation reshapes the public sector in the UK, the focus on contact centres grows. Embracing a digital-first strategy has become crucial for organisations surpassing evolving digital expectations as the citizens demand versatile and efficient engagement channels. In 2024, the focus should be streamlining processes and boosting efficiency, ensuring the UK government is well-prepared […]

Posted on Jan 16 2024 by Ozlem Kilavuz

TRANSFORMING CONTACT  CENTRE EXPERIENCE FOR AGENTS & CITIZENS

TRANSFORMING CONTACT CENTRE EXPERIENCE FOR AGENTS & CITIZENS

In a world where citizens are increasingly looking for diverse and efficient ways to engage, public sector organisations are compelled to keep pace with technological advancements and adopt a digital-first approach to exceed today’s digital expectations. We’re at the brink of a revolution with digital contact centres, which redefine public sector communication and elevate the […]

Posted on Dec 8 2023 by Ozlem Kilavuz

BRIDGING THE DIGITAL SKILLS GAP IN THE UK PUBLIC SECTOR

BRIDGING THE DIGITAL SKILLS GAP IN THE UK PUBLIC SECTOR

As the world embraces new technologies and artificial intelligence (AI), it’s crucial for the public sector to stay ahead of the curve and deliver the most performant, efficient and citizen-centric services. But in the rapidly evolving digital landscape, the UK public sector faces its biggest challenge – the digital skills gap. Based on the report […]

Posted on Nov 9 2023 by Ozlem Kilavuz

EMBRACING THE FUTURE: AI REVOLUTIONISING THE WAY WE WORK

EMBRACING THE FUTURE: AI REVOLUTIONISING THE WAY WE WORK

In today’s rapidly evolving technological landscape, Artificial Intelligence (AI) has emerged as a powerful ally, significantly influencing how we approach work. Advancements in AI technology have enabled ground-breaking solutions, shaping new ways of working and accelerating productivity across all industries, including the UK public sector. The potential of AI to revolutionise our work environments is […]

Posted on Oct 5 2023 by Ozlem Kilavuz

PUBLIC SERVICE DATA LIVE: KEY TAKEAWAYS

PUBLIC SERVICE DATA LIVE: KEY TAKEAWAYS

As UK public sector organisations embrace their digital transformation by eradicating their technical debt, they now have access to richer data than ever. The question now is how they can enhance this data and gain insights quickly and efficiently to empower them to make more effective data-driven decisions. For many, weaving AI into the strategy […]

Posted on Sep 26 2023 by Ozlem Kilavuz

UNLEASHING DATA & AI TO REVOLUTIONISE PUBLIC SERVICES

UNLEASHING DATA & AI TO REVOLUTIONISE PUBLIC SERVICES

In the realm of the UK government, data has emerged as a potential asset that drives policy-making, service delivery, and overall governance. Using data enables informed decision-making, enhances operational efficiency, and fosters transparency. However, the UK public sector faces multifaceted challenges concerning data.   Data quality and interoperability concerns arise due to legacy systems and […]

Posted on Aug 22 2023 by Ozlem Kilavuz

AI-POWERED UK PUBLIC SERVICES

AI-POWERED UK PUBLIC SERVICES

The AI revolution, spearheaded by the latest generative models, represents a critical opportunity for UK public services. Citizens’ expectations for an efficient, coherent, and streamlined digital experience will require transforming legacy technologies and infrastructure to integrate intelligent tools that will innovate existing processes and experiences.   To meet this challenge and mitigate their technical debts, […]

Posted on Aug 1 2023 by Ozlem Kilavuz

INNOVATIONS IN PUBLIC SECTOR: TRANSFORMING THE CITIZEN & EMPLOYEE EXPERIENCE

INNOVATIONS IN PUBLIC SECTOR: TRANSFORMING THE CITIZEN & EMPLOYEE EXPERIENCE

In recent years, the UK public sector has been on a transformative journey, embracing innovation and technology to enhance citizen services and improve the overall employee experience. By leveraging cutting-edge solutions and adopting a citizen-centric approach, government departments, agencies, and regulators are striving to create a more efficient, transparent, and accessible system that meets the […]

Posted on Jul 25 2023 by Ozlem Kilavuz

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