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Business Process Analysis

Analyse, optimise, and re-think citizen and stakeholder centric business processes with CloudSource expertise and innovate with best-in-class Microsoft Technology.​

The Importance of Business Process Analysis & Innovation

Business process innovation is the process where you analyse, optimise, and rethink the operational flows within your organisation. Every organisation should routinely evaluate its business processes, to identify opportunities for improvement when embarking on a digital transformation journey.

Evidence of existing bottlenecks are also a sign that a business process analysis is necessary. These include issues like frequent delays, citizen complaints, stakeholder confusion and/or reduced productivity.

The outputs from the business process analysis will help form a guide on how to turn your vision into a well-detailed description of the service or product that you are trying to deliver. You will then have a project scope statement that you can then refer to throughout your project.

Identify and Define

CloudSource takes an end-to-end view of your business to identify key process areas that will benefit from in-depth business process analysis to bring clarity to digital transformation planning and scoping.

Through a process of workshops, we conduct a review and gain an understanding of your business processes. We will review the components of a process, including inputs, outputs, procedures, controls, actors, applications, data, technologies, and their interactions to produce results.

The analysis includes the evaluation of time, cost, capacity and quality of processes; being able to use static or dynamic visual models of the process and data collection from the beginning to the end of the process.

Identify and Define
Scope and Prioritise

Scope and Prioritise

Following the in-depth analysis of your requirements, the CloudSource team delivers a detailed report of the final service you are aiming to provide which gives you a full project scope to refer to during the implementation and delivery.

While it is important to list what is in the scope of the project, it is just as important to note down what is out of the project scope. Any kind of inclusions to the scope would then have to go through the entire change control process to ensure the team is only working on the signed off and approved scope.

With a defined scope, you get a reference point for your project team and anyone else involved. All out of scope requirements remain in the product backlog for future approval by the programme.

Reduce Complexity

When analysing business processes, it is key not just to focus on the ‘happy path’, as it is every bit as important to map the exception cases. We help clients uncover details that will provide insights into the actual flow of business processes that will not only identify inefficiencies, exceptions, unusual transactions, bottlenecks, deviations, weaknesses, and risks, but also find the real cause and help in shaping the benefits and outcome.

By analysing our  clients’ business processes, we help in reducing the number of unnecessary, cumbersome, and tiring steps in a process that are not driving business value.

Reduce Complexity

Innovate with Technology

Lastly, we help our clients to innovate by re-imagining citizen and stakeholder centric process that can be self-served, automated, digitised and exempt from human error.

When designing new citizen centric processes with best-in-class Microsoft Azure, Dynamics 365 & Power Platform functionality in mind, CloudSource can innovate and articulate the art of the possible for an organisation.

We help clients to speed up customer service time with virtual agents, publish mobile apps for citizen and stakeholder interaction, to create a data driven culture making decision based on rich and real time data analytics, to integrate with other applications and other business function for a seamless citizen and stakeholder journey.

Today, with the success of cloud computing, ‘intelligent’ data driven services are widely available, enabling AI and machine learning to solve citizen and stakeholder queries.

Connect with CloudSource

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