“We have seen two years’ worth of digital transformation in two months. From remote teamwork and learning to sales and customer service, to critical cloud infrastructure and security – we are working alongside customers every day to help them adapt and stay open for business in a world of remote everything.”
As Satya Nadella, CEO of Microsoft mentioned on the impact of the COVID-19 pandemic, the world has seen a dramatic change over the course of last year. Digital consumption has increased exponentially. Consumers of public services have moved dramatically towards online channels and organisations are now responding 20+ times faster in turn.
Along with the changing demands, citizens and stakeholders’ expectations from public services has also increased. It is highly expected that the new ways of providing remote public services and government administration as well as the new ways of working for public service employees will stay after the pandemic.
Fiction Became Fact
Before the global pandemic, most court hearings, licensing and registrations, social services and other governmental agency work was conducted in person and government administration itself was an in-person activity. But now, the economic and social disruption has brought the need for remote governance to the forefront.
Now governments understand the old ways of doing business no longer work. They need to become agile and adopt themselves to meet today’s needs to keep being responsive and deliver seamless citizen and stakeholder experiences.
Digital transformation can help governments to succeed in providing faster and more effective public services, but the transformation is more than just implementing the new technology or moving a function to the cloud. It requires a holistic approach on redefining vision, strategy and culture, involving change management and creating a transformation journey roadmap founded on the success factors and implementing the technology.
Maintaining the primary functions of government requires secure and reliable tools. The agility of cloud services allows governments to scale and adapt services based on growth, connecting any device from anywhere and without adding additional hardware. Microsoft cloud technology enables governments to deliver critical citizen services while supporting employees working remotely to respond increasing demands.
CloudSource is digitally transforming government and public sector services for more than 10 years. As a Microsoft Gold Partner, we support organisations on their digital transformation journey with the collaborative, client focus approach and the right tools and technology.
If you want to learn more about digital transformation and how we can help with your transformation journey, please reach out to us.
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