The Future is Agentic: Is your Organisation Ready?

The UK government has just unveiled plans to roll out AI-powered agents across public services by 2027, aiming to simplify life admin tasks. Alongside this, the Prime Minister’s AI Exemplers Programme is transforming public services with practical and innovative AI solutions. It’s a transformative vision, but it also signals a major shift in how public sector organisations must operate. At Cloudsource, we’re committed to helping you navigate this change with clarity and confidence.

What is Agentic AI?

Agentic AI goes beyond traditional automation. It is composed of intelligent software agents that can independently plan, execute, and coordinate tasks, making their own decisions to achieve goals with minimal human intervention.

While a single AI agent may operate autonomously using its built-in capabilities, an agentic AI system goes further. It involves orchestration, the dynamic integration of multiple agents, models, tools, and data sources working together to tackle complex challenges. This enables agentic systems to adapt, learn, and deliver more advanced and impactful outcomes than isolated AI models ever could.

Reshaping Public Services

Agentic AI has the potential to revolutionise the way governments operate. The UK government is taking decisive steps following a rigorous “Scan, Pilot, Scale” approach, all to accelerate the transformation of public services through cutting-edge, reliable AI solutions.

UK Technology Secretary Peter Kyle said:

“We can entirely rethink and reshape how public services help people through crucial life moments using the power of emerging AI technology. Using agentic AI to its full potential, we could provide a level of service to citizens across the country that was previously unimaginable.”

According to Gartner, by 2028, one-third of generative AI interactions will involve autonomous agents. That means the shift is already underway, and the UK government must move quickly to keep pace.

While the promise of AI is exciting, the reality for many public sector teams is more complex. Legacy systems, stretched resources, and uncertainty around responsible implementation can make AI adoption feel daunting. That’s where CloudSource comes in.

CloudSource: A Trusted Partner for Responsible AI Adoption

Agentic AI introduces new risks—ethical, operational, and technical. From data governance to workforce readiness, public sector organisations face challenges that require careful navigation.

That’s why CloudSource is more than a technology provider. We’re the strategic Microsoft partner in responsible AI adoption.

We help your organisation:

• Identify and mitigate risks

• Build internal capability and upskill your teams

• Foster a culture of innovation and experimentation

• Maintain public trust while embracing change

Through our AI Ignite Catalyst Programme, built around Microsoft’s IDEA framework, we offer a structured journey of workshops and activities tailored to your organisation’s needs. Whether you're exploring agentic AI or scaling existing solutions, we guide you every step of the way, working together to deliver it safely and responsibly

Ready to take your first step? Get in touch with us.

Email: ozlem.kilavuz@cloudsource.uk.com Teams: +44 (0)1156 782 043