CAREERS AT CLOUDSOURCE
Microsoft Dynamics 365 Support Consultant
The role at a high level
As a D365 Support Consultant at CloudSource, you'll play a pivotal role in ensuring the success of our clients. Your day-to-day responsibilities will include:
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Client Engagement: Collaborate closely with our clients to understand their unique business needs and challenges, delivering tailored support and solutions utilising Dynamics 365.
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Technical Expertise: Leverage your in-depth knowledge of Dynamics 365 to troubleshoot issues, log and deal with tickets, perform system updates, and configure solutions to meet client requirements.
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Problem Solving: Identify and resolve technical issues and challenges promptly and effectively, ensuring minimal disruption to our clients' operations.
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Documentation: Maintain accurate records and documentation of client interactions, issue resolution, and system changes.
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Collaboration: Collaborate with cross-functional teams to ensure seamless integration of Dynamics 365 solutions within our clients' existing systems and processes.
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Continuous Learning: Stay up-to-date with the latest advancements in Dynamics 365 and related technologies, and share your knowledge with the team.
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Client Training: Provide training and guidance to clients to empower them to make the most of their Dynamics 365 solutions.
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Client Relationship Management: Foster strong and enduring relationships with our clients, becoming their trusted advisor in all matters related to Dynamics 365.
What we're looking for
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Proven experience as a Dynamics 365 Support Consultant or similar role.
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Strong understanding of Dynamics 365 functionality and configuration.
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Excellent problem-solving and communication skills.
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Experience with 3rd line support, ticketing systems, and issue investigation.
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Ability to manage multiple projects simultaneously is a plus.
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Microsoft Dynamics 365 certifications are advantageous.
Location and working style
Our team is based in a vibrant FORA office in Soho, just off Carnaby Street, right in the heart of London. You’ll be working hybrid, with 3 days a week in the office, giving you the best of both flexibility and collaboration.
As part of our Soho location perks, you’ll receive a Carnaby Neighbourhood Card, unlocking exclusive discounts at local shops, cafés, and restaurants. Plus, with access to the wider FORA workspace network, you can work from other premium locations across London..
We also believe in supporting your wellbeing and growth. That’s why we offer private healthcare insurance for you and your family, host regular work socials (from midweek drinks to annual events), and provide structured training programmes and certifications to help you grow your career with us.
Contributing to social value
We believe in making a meaningful difference, not just through the work we deliver, but also in how we operate as a team. As part of our social value strategy, we actively support local employment by prioritising local candidates during our recruitment process. We believe in creating opportunities that contribute to the local economy and help build stronger, more inclusive communities.
As part of our comittment to giving back, we've got a number of social value initiatives running at CloudSource and everyone's welcome to get involved. Whether it’s volunteering, mentoring, or supporting local causes, there are plenty of ways to make a positive impact alongside your day-to-day role.
Apply now
Please fill out the form below to start the process. We'd love to hear from you.